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TNHDC win National e- Governance Silver Award 2016-17 and SKOCH Smart Governance Platinum Award 2016-17


Am I able to amend my delivery address?

We are unable to change the delivery addresses for parcels once the order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won’t apply to orders already placed.

Can I cancel my order?

Unfortunately we are unable to cancel orders once they have been placed. You can refuse the delivery or send the goods back to us for a full refund.

Can I return an item I have purchased online to the store?

You may return any items purchased online to our store. To do so, you must bring along either the packing list from your parcel or the dispatch email we sent you to let you know your item(s) were on their way.

Can I return store bought item(s) to the website?

We cannot process store-bought returns at our warehouse. Please return your items to the store where you made your purchase.

Can you deliver to an address other than my billing address?

Yes. Sign in to your account to add multiple delivery addresses.

Do you offer exchanges?

We cannot process exchanges at this time. The original item(s) must be returned and a separate order placed for any new merchandise; placing the new order at the same time as you send the return will ensure that you receive the item(s) you desire.

Do you sell gift vouchers?

Gift vouchers at Poompuhar, are currently not available online. You can however purchase them in Poompuhar store for use in the stores only.

How do you use a promotion code?

If you have a promotional code, you can enter this on the order summary page which is the final page before you place your order. By entering code in specified input area the discount that is applicable will then be applied to your order.

Please check the conditions of your code because some times it does not work on your order, due to special conditions if applicable.

What happens if my order is cancelled?

It might be out of stock as all items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.

What is a security code?

The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

You can find your CVV2 number on the back of your card, where the signature strip is, you’ll see some digits. The last three make up your CVV2 number.

If you cannot read your CVV2 number, you will have to contact the card issuer.

How do I track my order?

Which credit/debit cards do you accept?

We accept most major credit and debit cards.

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (e.g. Mastercard, Visa)
  • You have entered your card number correctly (this is the longest number on the card’s front)
  • You have used the correct cardholder’s name
  • You have entered the start and expiry dates correctly

If you experience problems with entering your payment details please contact us.

Why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re-enter them again when you make your next order. You can also track your order status and order history. Your password is unique to your email address and ensures that your account details remain secure. You can sign in to your account information at any time to edit any of your account details.Each time you return to this site, remember to sign in using your email and password.

Why do I need to enter my email address?

We use your email address as our means of identifying you. This is the address that will link to your Poompuhar online account.

Why do I need to sign in?

Sign in will make your checkout process speedier. When you sign in and register with our site for the first time you can create your account page which details your contact, communication, delivery and payment information. Once entered, your details will be securely stored and you will not have to enter them again when you make your next order.

 If you sign in, you’ll also be able to track an order’s status, view your order history, or edit your account information at any time.

Why should I save my payment details?

If you save these it will make your checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.


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Since : 22nd Dec 2013